Everything below ships in the free tier, because there isn't another tier.
Choose private channels or private threads as your ticket surface. Your call, per server, switchable any time.
Unlimited panels, each with its own categories, colors, emojis, and button or select-menu layout.
Up to 5 modal questions per category so staff get context before a conversation even starts.
Full lifecycle control: claim, unclaim, close, and reopen tickets without losing history.
Four priority tiers with automatic SLA deadlines and breach alerts pinged straight to staff.
Organize and filter tickets with custom tags, manageable from Discord or the web.
Leave notes on a ticket that the opener never sees, giving context for the next staff member who picks it up.
Restrict entire categories to specific roles. Billing tickets only go to billing staff.
Hand a ticket off to a specific staff member in one command, no unclaim-then-reclaim dance.
Merge a duplicate ticket into the real one. Both surfaces get a link, history stays intact.
Right-click any message and choose "Pin to Ticket." Pinned messages are highlighted and filterable in the web transcript.
Add a prefix and zero-padding (e.g. TICKET-0007), applied everywhere a number is shown.
Cap how many open tickets one user can have in a category at once. Configurable per category.
Set a custom embed color, logo, and default welcome/close messages, per guild and overridable per category.
Reply to tickets from your browser. Your message posts into Discord instantly, and Discord replies appear on the web in real time.
Every message, including edits and deletions, logged to a real, full-text-searchable database. Not a static export.
Ticket volume over time, average response/resolution time, category breakdowns, and a staff performance leaderboard.
Build and edit panels and categories from the browser, then push them live to Discord with one click.
Manage every server you have access to from a single dashboard, switching in one click.
Staff and admin access tied directly to your server's roles. No separate accounts or passwords.
Select multiple tickets in the list and close or tag them all in one action.
Inactive tickets get a warning, then automatically close. No more stale channels piling up.
A 1-5 rating prompt after every closed ticket, with your choice of stars, numeric (4/5), or a fully custom format and field label, rolled up into your analytics automatically.
Ask up to 5 questions on the post-close rating form, short answer or paragraph, instead of one generic comment box.
Every rating posts as a testimonial card to a channel of your choice, in a stacked or inline layout.
Save common replies once, send them into any ticket with a single command.
New tickets automatically go to the least-busy available staff member. No manual triage.
Show a heads-up, or block creation outright, outside your configured support hours.
Unclaimed tickets re-ping staff (and an optional escalation channel) after a configurable timeout.
Detect words like "urgent" or "refund" in a new ticket and auto-set priority or apply a tag.
Mark yourself away with /availability. Auto-assign skips you until you're back.
Autocomplete-driven FAQ lookup, fully managed from the web. Deflect common questions before a ticket is even opened.
Users can pull up their own open and recent ticket history without pinging staff to ask.
Up to 5 one-click buttons on every ticket for your most common replies. No typing, no command.
Per-category toggle: the opener never joins a server channel at all. The bot relays the whole conversation through their DMs, both directions, fully logged for transcripts.
Block abusive users from opening new tickets, with an optional reason logged for staff.
Every staff action, on Discord or the web, is logged: who claimed, closed, or replied to what, and when.
Require accounts to be a configurable number of days old before they can open a ticket.
Enforce a wait time between a user's tickets to curb spam.
A burst of ticket-creation attempts automatically pauses new tickets and alerts staff. No manual intervention needed.
Executable and script file types (.exe, .bat, .msi, .js, and more) are automatically removed from ticket messages.